SHIPPING AND DELIVERY
ZUVOU by PRECIBEL
Precibel Private Limited
Brand Name: Zuvou
Effective Date: 1st July 2024
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At Zuvou, we strive to deliver your home decor products in a timely and efficient manner. This Shipping and Delivery Policy outlines the terms and conditions for shipping and delivery of products purchased through our website (www.zuvou.com). Please read it carefully before making a purchase.
1. Shipping Partners
- We primarily use Delhivery as our main shipping partner to ensure reliable and timely delivery of your orders.
- Depending on the needs and reach of the customers, we may also use other shipping partners to deliver your orders.
2. Shipping Locations
- We currently offer shipping within India.
- Delivery to certain remote locations may be subject to availability and additional charges.
3. Shipping Charges
- Shipping charges, if applicable, will be calculated and displayed at checkout based on the delivery location and the weight of the products.
- Any additional charges for remote locations will be communicated to you before your order is processed.
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4. Delivery Timeframes
- We strive to process and ship your orders as quickly as possible. The estimated delivery timeframes are as follows:
- Metro Cities: 3-5 business days
- Non-Metro Cities: 5-7 business days
- Remote Locations: 7-10 business days
- Please note that these timeframes are estimates and may vary due to factors beyond our control, such as weather conditions, logistical challenges, or public holidays.
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5. Order Processing
- Orders are processed and shipped on business days (Monday to Friday, excluding public holidays).
- Orders placed after 12:00 PM IST or on weekends and holidays will be processed on the next business day.
6. Order Tracking
- Once your order is shipped, you will receive a shipment confirmation email with tracking details.
- You can track your order status through the tracking link provided in the email or by visiting the carrier's website.
7. Delivery Attempts
- Our shipping partners will make multiple delivery attempts to ensure your order reaches you. If you are unavailable during the delivery attempts, the order may be returned to our warehouse.
- In such cases, we will contact you to arrange for a re-delivery or provide a refund, minus the shipping costs.
8. Delayed or Lost Shipments
- While we strive to ensure timely delivery, there may be occasional delays due to unforeseen circumstances.
- If your order is delayed beyond the estimated delivery timeframe, please contact us at hello@precibel.com, and we will investigate the issue.
- If your order is confirmed as lost, we will arrange for a replacement or issue a full refund.
9. Damaged or Missing Items
- If you receive a damaged package or if items are missing from your order, please contact us immediately at hello@precibel.com.
- Provide details and photographic evidence of the damaged package or missing items.
- We will arrange for a replacement or issue a refund for the damaged or missing items.
10. Change of Shipping Address
- If you need to change the shipping address after placing an order, please contact us at hello@precibel.com as soon as possible.
- We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed or shipped.
11. International Shipping
- Currently, we do not offer international shipping. We only ship within India.
12. Contact Information
If you have any questions or concerns about this Shipping and Delivery Policy, please contact us at:
Precibel Private Limited,
M/s Proworks,
No. 235, 2nd Floor, Binnamangala,
13th Cross Road, 2nd Stage, Indiranagar,
Bangalore, Karnataka-560038,
India
Brand Name: Zuvou
Email: hello@precibel.com
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By making a purchase on our website, you acknowledge that you have read, understood, and agree to this Shipping and Delivery Policy. Thank you for choosing Zuvou for your home decor needs.